Information Technology Services (2022)

Information Technology Services (ITS) is committed to providing the college community with the highest possible quality of service through the implementation, advancement, and support of technology.

We provide support for departmental and site-licensed applications, as well as those developed in-house. We also provide training and support of college-wide programs. We also provide consultation services to help you determine technology solutions appropriate for your needs.

For ITS resources for students, please visit the ITS for Students page. For information about the college's public website, visit the about the public website (cpcc.edu) page.

ITS Intranet

Faculty and staff, visit the ITS intranet site (Central Piedmont login required) for more ITS info.

ITS Resources and Information

Policies

  • College Policies
    • Use of Central Piedmont Information Technologies policy
    • Email policy
    • Voicemail policy
    • Network and Internet Access policy
    • Use of College Telecommunications policy
    • student computer classroom and open lab usage policies
  • Guest Accounts Policy

    Guest accounts are provided for non-student community members who wish to use Central Piedmontcomputing facilities.

    College employees can request creation of guest accounts by sending an email to the Service Desk.

    Guest accounts do not have a print quota. Guests needing to print may purchase quota by visiting the campus Cashiering window.Please note, guest accounts have an expiration date, so the print quota will be cleared at the time the account expires.

  • Responsibility of Classroom Consumables

    Consumables are those items which are "used/consumed" and must be replenished. Marker pens, printer paper, printer toner cartridges, and projector bulbs are typical consumables.

    ITSis responsible for technology consumables (printer toner cartridges, paper, and projector bulbs) for general computer classrooms, computer labs and smart classrooms. If such a facility is a dedicated space for a particular program then that program area will cover the consumable costs. This is also true for self supporting entities. The college Printing Services is responsible for all consumables for their copiers and MFP’s (Copier/Scanner/Printer combo). Service Desk staff is available to facilitate the purchase of necessary items on behalf of the program areas when the area has provided a budget account number to charge. A program's lab fees are appropriate source of funds for supporting consumable costs. If no lab fees are charged then the program areas will have a supply budget identified to support these costs.

    As part of the college’s commitment to sustainability, ITS highly recommends the use of recycled paper and printer toner cartridges. Recycled toner cartridges are available from Duraline Imaging Inc. (800.982.3872) perNorth Carolina state term contract 207A. Used toner cartridges should be returned to the contract vendor to avoid Core charges. The vendor provides pre-paid shipping labels for return of used cartridges. New cartridges may only be purchased if refurbished ones are not available. Thank you for your contribution to protecting our environment.

    (Video) Deloitte | Information Technology Services
  • Room Access
    • In case of an emergency, dial704.330.6911.
    • If it is not an emergency, please dial 704.330.6632.
    • In order to secure Central Piedmont assets, many rooms remain locked while not in use. Faculty may request a building and/or room to be opened at the time of their arrival.
(Video) Information Technology Services (ITS)

ITS Departments

Office of the Chief Information Officer (CIO)

  • Academic Technology Services (ATS)

    Academic Technology Serviceshandles the needs of instruction and faculty. This team works closely with faculty to ensure that classroom and instruction needs are met effectively to promote the effective use of technology to enhance the learning experience. We:

    (Video) Digitalization: People, technology and services

    • Research: Monitor developments across the landscape of learning/instructional technology and provide organized access to in-depth and recent information on these topics.
    • Implement:Administer and analyze the use of new learning technology working with faculty and staff across the college.
    • Communicate: Inform the college community about developments in learning technology by various means and act as a liaison between ITS and the Learning Unity.

    We help manage and advise on Brightspace and its integrations with tools such as Panopto and Webex.

  • Administrative Information Services (AIS)

    AIS handles the application development and ERP and other client services areas for the college. These tools include Datatel, Central Piedmont Login, Online Schedule, AdAstra, and more.

    • Computer Information Services (CIS): This team primarily develops applications that involve the integration of ERP (Datatel) data with online applications (Central Piedmont Login, Online Schedule, COD, and more).
    • ERP Team: Handles the Datatel system as well as other important systems, like AdAstra and Report to Web.
    • College Administration Support Training
  • Customer Services (CS)
    • Client Services (CS): This team encompasses the Service Desk, technology deployments, technology inventory, and the annual technology acquisition and distribution process.
    • Campus Technology Services (CTS): This oversees the student technology centers, classroom technology refresh process, and area campus onsite support.
  • Emerging Technology (ET)

    Web Design and Developmentdelivers service and support to clients. Manages the design, development, maintenance, and overall general architecture of institutional websites.

    • Web and Application Development: This team oversees the development of the cpcc.edu website along with the employee intranet and other web applications.
    • Digital Media Services (DMS): The team that designs and deploys all audiovisual and control technology in classrooms, conference rooms, and theaters and handles digital signage andonline media systems administration and support.
  • Technology Infrastructure Services (TIS)

    Technology Infrastructure Services (TIS) manages all of Central Piedmont's technology infrastructure-related systems and services. This includes, but is not limited to, desktop management, classroom setup, physical infrastructure, networking, server, telecommunications, and technology integration for construction and renovation projects.

    • Core Systems and Telecommunications Services (CSS): This team is responsible for data center administration, servers, storage and storage networks, backup, and telecommunications.
    • Infrastructure Systems and Services (ISS): This team is responsible for desktop management, classroom setup, wired and wireless networking, data/structure cabling and fiber optics, leased circuits, backup battery power systems, and environmental monitoring.
    • Security Infrastructure Systems (SIS): This team is responsible for information security policy management, intrusion detection and prevention, anti-virus/malware management and life safety technology administration.
    (Video) Information Technology Services

FAQs

What are the examples of information technology services? ›

Information technology services means work or advice in relation to information technology including consultancy services, design, specification, training, testing, data processing, data management, project management, project implementation, analysis or maintenance and data hosting services provided by the Insured.

What are the technology services? ›

Technology services are professional services designed to facilitate the use of technology by enterprises and end users. Technology services provide specialized technology-oriented solutions by combining the processes and functions of software, hardware, networks, telecommunications and electronics.

What do informational services do? ›

An Information Service is this part of an Information System that serves data/knowledge/information* to customers and collects it from its contributors, to manage and store it by optionally using administrators.

What are the main services provided by IT? ›

12 Common IT Services
  • Help Desk Support. A basic service provided by most IT service providers is help desk support. ...
  • Network Monitoring and Alerting. ...
  • Backup and Disaster Recovery. ...
  • Office 365/SASS Application Management. ...
  • Hardware Support. ...
  • Network Security. ...
  • Vendor Management. ...
  • Cloud Computing Solutions.
13 Aug 2021

What are IT products and services? ›

The 10 most common products and services offered by IT support companies
  • Tech/IT support (AKA “help desk”) ...
  • File servers. ...
  • Email. ...
  • Computer repair. ...
  • Cloud services. ...
  • Virtual desktops. ...
  • Data security. ...
  • Data backups.
24 Feb 2020

WHAT IS IT services and IT consulting? ›

IT consulting services are advisory services that help clients assess different technology strategies and, in doing so, align their technology strategies with their business or process strategies.

How many types of information technology services are there? ›

31 Types of Information Technology Services.

What are the types of IT? ›

Types of information technology jobs
  • IT technician.
  • Support specialist.
  • Quality assurance tester.
  • Web developer.
  • IT security specialist.
  • Computer programmer.
  • Systems analyst.
  • Network engineer.

What are types of information services? ›

These include libraries, computing services, archive services, and information support services. Such functions may be managed separately from each other, or in various combinations.

What is another name for information services? ›

What is another word for information services?
information scienceinformatics
information processinginformation studies
information theorylibrary science

What are information services companies? ›

An IT services company typically offers a large number of experts who can build, update, maintain, and repair the hardware and software of computer systems. A managed IT service supplies a broad range of different skills and expertise to support the computer related needs of different organizations.

What are the 5 Internet services? ›

Which Type of Internet Connection is Right for You?
  • Mobile. Many cell phone and smartphone providers offer voice plans with Internet access. ...
  • WiFi Hotspots. ...
  • Dial-Up. ...
  • Broadband. ...
  • DSL. ...
  • Cable. ...
  • Satellite. ...
  • ISDN.

What is meant by IT service management? ›

IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

What are examples of IT? ›

Examples of IT

Telephone and radio equipment. Video conferencing equipment. Personal computers. Performance management software for managing goal setting and performance review.

What does an IT person do? ›

IT professionals are the people who build, test, install, repair, and maintain hardware and software within organizations. Some organizations will have an in-house IT team, whereas smaller scale businesses may hire freelance IT professionals for specific tasks.

Why do we use information technology? ›

Information technology (IT) is the use of computer systems or devices to access information. Information technology is responsible for such a large portion of our workforce, business operations and personal access to information that it comprises much of our daily activities.

What are information technology products? ›

A discrete, identifiable information technology asset (e.g., hardware, software, firmware) that represents a building block of an information system. Information system components include commercial information technology products.

What are examples of service products? ›

A list of examples of where the intangible element is dominant, and hence examples of what we define as service products, includes:
  • Fast food;
  • Hotels;
  • Holidays;
  • Travel;
  • Insurance and banking;
  • Education;
  • Health care;
  • Public transport;
12 Jun 2019

What are 5 examples of goods and services? ›

The following are common examples of goods and services.
...
62 Examples of Goods And Services.
AircraftArt
CamerasCleaning Services
Cloud ServicesCoffee
ComputersConsulting
CosmeticsCrafts
26 more rows
17 Jan 2022

What are the IT services in the market? ›

Services include consulting, software development, systems integration, as well as hardware deployment and education. As a whole, the broader market for IT services is made up of several segments, including outsourcing, managed services, security services, data management, and cloud computing.

What are the services should an IT consultant provide? ›

Reimagine Your Business Processes for a Digital World
  • Creating an integrated system for all business management functions. ERP consulting.
  • Supply chain management. ...
  • Financial management. ...
  • Operations management. ...
  • Enabling effective planning and utilization of enterprise assets. ...
  • CRM. ...
  • HR management. ...
  • Business intelligence.

What is the difference between IT and consulting? ›

IT services solve a problem whereas IT consulting is about succeeding in business and promoting your objectives through IT. You can create a workable business strategy with IT consulting whereas someone in IT services would make that strategy come to life.

What are the 5 types of information system? ›

An information system is essentially made up of five components hardware, software, database, network and people. These five components integrate to perform input, process, output, feedback and control.

What are the basic of IT? ›

There are four primary elements for information technology as a whole: information security, database and network management, computer technical support, and business software development.

Which IT field is best for future? ›

Top 5 Tech Careers Of The Future
  • Machine learning engineer. This specific branch of artificial intelligence is ideal for those who have a passion for computer science and desire a career in a fast-moving and exciting industry. ...
  • UX designer. ...
  • Robotics engineer. ...
  • Data scientist. ...
  • Cloud engineer.

WHAT IT job means? ›

IT stands for “Information Technology”. IT jobs are positions in the fields of computer software, hardware, data storage/retrieval, and computer support. Information Technology is a fast-growing industry that offers many high-paying jobs and career growth.

What are 3 examples of information technology? ›

Examples of Information Technology

Traditional computer applications that include data storage and programs to input, process, and output the data. Software and support for office automation systems such as word processing and spreadsheets, as well as the computer to run them. Users' PCs and software.

How many types of information technology services are there? ›

31 Types of Information Technology Services.

What are the 5 examples of technology? ›

Below are some examples of more modern communication technologies:
  • Television. Television sets transmit signals over which we can listen to and view audio and visual content. ...
  • Internet. ...
  • Cell phones. ...
  • Computers. ...
  • Circuitry. ...
  • Artificial intelligence. ...
  • Software. ...
  • Audio and visual technology.

What does an IT person do? ›

IT professionals are the people who build, test, install, repair, and maintain hardware and software within organizations. Some organizations will have an in-house IT team, whereas smaller scale businesses may hire freelance IT professionals for specific tasks.

What does information technology include? ›

The term 'information technology' includes computers, ancillary equipment, software, firmware and similar procedures, services (including support services), and related resources.

What are types of services? ›

Types of Services
  • Business Services. The services used by business organizations to conduct activities are known as business services. ...
  • Social Services. ...
  • Personal Services. ...
  • Banking. ...
  • Insurance. ...
  • Transportation. ...
  • Warehousing. ...
  • Communication.
9 Jun 2022

What are the types of IT? ›

Types of information technology jobs
  • IT technician.
  • Support specialist.
  • Quality assurance tester.
  • Web developer.
  • IT security specialist.
  • Computer programmer.
  • Systems analyst.
  • Network engineer.

What are the 5 types of information system? ›

An information system is essentially made up of five components hardware, software, database, network and people. These five components integrate to perform input, process, output, feedback and control.

Where is information technology used? ›

Whether you are storing, retrieving, accessing or manipulating information, IT greatly impacts our everyday lives. Information technology is used by everyone from enterprise companies all the way down to one-person businesses and local operations. Global companies use it to manage data and innovate their processes.

What are the 3 types of information systems? ›

Three main categories of information systems serve different organizational levels: operational-level systems, management-level systems, and strategic-level systems.

What are the 7 types of information systems used in business? ›

The different level of management in organization needs different level of information system.
  • Executive Support System (ESS)
  • Management Information System (MIS)
  • Decision Support System (DSS)
  • Knowledge Management System (KMS)
  • Transaction Processing System (TPS)
  • Office Automation System (OAS)

What technology do we use everyday? ›

Examples of everyday technology include phones, computers, washing machines, cars, toothbrushes, and coffee makers.

What is digital information example? ›

Digital information is not just words and numbers. Anything that can be seen or heard can be digitized, so databases can include music, motion pictures, or photographs of art works. Some databases consist primarily of images.

What are the uses of technology? ›

Technologies are artifacts made through a systematic application of knowledge and used to reach practical goals. They are widely used in medicine, science, industry, communication, transportation, and daily life. Technologies include physical objects like utensils or machines, as well as intangible tools like software.

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